Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

At Uppedia, we strive to provide a seamless experience for job seekers and employers. This Refund Policy outlines the terms and conditions under which refunds are processed for any payments made on our platform. By making a payment, you agree to the terms below.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  1. For Employers:
    • If a job listing or premium service fails to activate due to technical issues on our platform, and no resolution is provided within 7 business days.
    • If a duplicate payment is made for the same service.
  2. For Job Seekers:
    • Refunds are not applicable for job seeker premium services (e.g., profile boosts or application highlights) once the service has been activated.

2. Non-Refundable Payments

The following payments are non-refundable:

  • Any service that has already been utilized, such as job postings, candidate views, or premium features.
  • Payments made for promotional services like featured listings or ads.
  • Any claim for a refund made beyond 7 calendar days of the payment date.

3. Process for Requesting a Refund

To request a refund, users must follow these steps:

  1. Contact Us: Email us at payment@uppedia.com with the subject line “Refund Request.”
  2. Provide Details: Include the following in your email:
    • Transaction ID or payment receipt.
    • A detailed explanation of the issue or reason for the refund.

Refund requests will be reviewed and processed within 10 business days of receiving all necessary information.

4. Approval and Processing of Refunds

Once a refund is approved:

  • The refund will be credited back to the original payment method (e.g., credit card, bank account, digital wallet).
  • Processing times may vary depending on your payment provider and may take up to 7-14 business days after approval.

5. Disputes and Chargebacks

In the case of disputes or chargebacks initiated via your payment provider, Uppedia reserves the right to withhold refunds or take further actions as deemed necessary. We recommend contacting us first to resolve issues amicably.

6. Changes to this Policy

Uppedia reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised date. Users are encouraged to review this policy periodically.

7. Contact Us

For questions or concerns about refunds, please contact:

8. Governing Law

This Refund Policy is governed by the laws of India. Any disputes related to refunds will be resolved under Indian jurisdiction.